Planning and controlling change.
Managing quality assurance programmers.
Researching new technologies and alternative methods of efficiency.
Setting and reviewing budgets and managing cost.
Conducting team meetings for accuracy improvements.
Supply & demand planning
Managing Vehicle Tracking Team and clients
Handle escalations for the team
Managing the clients (Active & Retiree) and related issues (Billing & Coverage).
Serve as the link of communication between key customers and internal teams.
Resolve any issues and problems faced by customers and deal with complaints
Salary: INR 5,00,000 - 8,00,000 P.A.
Industry:IT-Software / Software Services
Functional Area:Sales, Retail, Business Development
Role Category:Channel Sales
Role:Client Relationship Manager
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Should be from BPO/KPO/transportation industry.
Should have prior team handling experience.
Experience in handling escalations and managing clients.
Two years back, CE pioneered a unique concept for India, www.mapmyindia.com, which was acknowledged as IT Innovation in India 2004 by Nasscom. The Company has now upgraded this portal with its v-2007 version, which is a blend of the best India-related geo-information and draggable maps through Web 2.0 technology.
Large global corporates (highly prestigious names in the relevant verticals) have become a part of the CE customer base. The Company is well-funded and is now attracting the best talent across the country.
Contact Company:CE INFO Systems Private Limited (Map My India)