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Customer Support Executive

1 - 3 YearsDelhi NCR

Posted: 24 days ago

Job Description

Walk in Interview on 5th and 6th July

Job Description:

Effectively manage large amounts of incoming calls & emails
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive
communication
Provide accurate, valid and complete information by using the right
methods/tools
Handle complaints, provide appropriate solutions and alternatives within
the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file
documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Customer orientation and ability to adapt/respond to different types of characters

Address:
MapmyIndia
Plot No. 237,
Okhla Phase 3
(Near Modi Mill)


Salary: INR 1,25,000 - 2,25,000 P.A.
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile

Please refer to the Job description above

Company Profile

MapmyIndia (CE Info Systems Pvt Ltd)
CE Info Systems (P) Ltd is an innovation-driven Company in the GIS, Internet and software development domains. Over the years, CE has created a humongous database of India and has been using this resource to generate customer delight. Top 2 players out of 3 in any vertical are CE customers.

Two years back, CE pioneered a unique concept for India, www.mapmyindia.com, which was acknowledged as IT Innovation in India 2004 by Nasscom. The Company has now upgraded this portal with its v-2007 version, which is a blend of the best India-related geo-information and draggable maps through Web 2.0 technology.

Large global corporates (highly prestigious names in the relevant verticals) have become a part of the CE customer base. The Company is well-funded and is now attracting the best talent across the country.
View Contact Details+
Contact Details

Recruiter Name:Harinder Singh

Contact Company:MapmyIndia (CE Info Systems Pvt Ltd)

Website:http://www.mapmyindia.com